1. Introduction
Welcome to SR Heating and Plumbing Ltd. We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This privacy policy explains how we collect, use, and protect your personal information when you visit our website (https://srheatingandplumbing.co.uk), request our services, or otherwise interact with us.
SR Heating and Plumbing Ltd. (“we”, “us”, or “our”) provides a range of heating and plumbing services to both domestic and commercial customers. We are a registered company in England and Wales (Company No. 08306906) and our registered office is at 69 Wiltshire Avenue, Slough, Berks SL2 1BB.
This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We encourage you to read this policy carefully to understand our privacy practices.
2. What Information We Collect
We may collect and process the following types of personal data about you:
• Identity Data: This includes your first name and last name.
• Contact Data: This includes your email address, telephone number, and postcode.
• Inquiry Data: This includes any information you provide to us in the “How can we help?” section of our contact form, or when you contact us by email, phone, or WhatsApp.
• Financial Data: If you apply for financing for our services, we may collect information required for the credit application process. This is facilitated through our partner, Koze Group Ltd.
• Technical Data: This includes information collected from your device when you visit our website, such as your Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: This includes information about how you use our website, products, and services.
• Marketing and Communications Data: This includes your preferences in receiving marketing from us and our third parties and your communication preferences.
• Cookie Data: Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy section below.
3. How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
• To provide our services: We use your identity, contact, and inquiry data to respond to your requests for a quote, to schedule and carry out our services, and to manage our relationship with you.
• To process payments: We use your financial data to process payments for our services.
• To improve our website and services: We use technical and usage data to analyze how our website is used, to improve its functionality, and to develop new services.
• For marketing and advertising: With your consent, we may use your contact information to send you marketing communications about our services, special offers, and promotions. You can opt-out of receiving marketing communications at any time.
• To comply with our legal obligations: We may use your personal data to comply with our legal and regulatory obligations, such as for tax and accounting purposes.
• To protect our legitimate interests: We may use your personal data to protect our legitimate interests, such as to prevent fraud and to defend our legal rights.
4. Legal Basis for Processing
We will only process your personal data where we have a legal basis to do so. The legal bases we rely on are:
• Consent: Where you have given us clear consent to process your personal data for specific purposes, such as marketing communications.
• Contract: Where processing is necessary for the performance of a contract with you, such as providing our heating and plumbing services.
• Legal obligation: Where we need to process your personal data to comply with a legal obligation, such as tax and accounting requirements.
• Legitimate interests: Where processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests. For example, we may process your data to improve our services or to prevent fraud.
5. Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. However, we may share your personal data with the following categories of third parties:
• Service Providers: We may share your personal data with third-party service providers who perform services on our behalf, such as website hosting, data analysis, payment processing, and marketing services.
• Financial Partners: If you apply for financing, we will share your information with our credit broker partner, Koze Group Ltd., and the lenders they work with.
• Professional Advisors: We may share your personal data with our professional advisors, such as lawyers, accountants, and insurance brokers.
• Regulatory and Government Bodies: We may disclose your personal data to regulatory or government bodies if we are required to do so by law or in response to a valid request.
• Third-Party Review Platforms: We use third-party platforms like Google to display customer reviews. If you leave a review for us, your name and the content of your review may be publicly visible.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
8. Your Data Protection Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
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Request restriction of processing of your personal data.
• Request the transfer of your personal data to you or to a third party.
• Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of the rights set out above, please contact us. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
9. Cookie Policy
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
• Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences.
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
10. Complaints
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
11. Changes to this Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes.
12. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us:
• By email: srheatingandplumbingltd@gmail.com
• By phone: 07830 192 435 or 07414 702 106
• By post: 69 Wiltshire Avenue, Slough, Berks SL2 1BB
